Policy

Ordering Timelines

In order for us to offer the freshest ingredients possible using our preferred vendors we ask that all cold catering orders be received 2 business days in advance of the event.

For evening events, a 7 business day notice is needed in order for our Chefs to order & prepare for your event as well as book servers & bartenders. There is a 35 person minimum to host an evening event on site. For daytime catered events, there is a 8 person minimum.

For those events with 7 or less guests, vouchers can be ordered through the website.

Changes

Should you need to make any changes or to change the expected number of guests, we will require a minimum of one business day.

Cancellations

Cancellations received within 24 hours of the event will be charged a 50% cancellation fee unless we receive written cancellation within 3 business days of the event.

Billing

We accept any major credit card. Payment information must be entered into the system before your order is placed.

Last Minute Orders

For last minute catering orders, please call the Catering Manager and we will coordinate with the Chef to see what is available. If we are able to accommodate, please note there will be a $25.00 rush order fee. *any order placed within 48 hours is considered a last minute order

Custom Menus / Special Requests

We will work with the chef to create custom menus upon request with a 5 business day advanced notice. Please note most custom hot menus may require wait staff at an additional charge. If you have any special requests, please call our catering team and we will be happy to accommodate if we can.

Service Standard

Trained and dedicated service personnel will set up, deliver, and clean all requested orders. We provide all serviceware (plates, napkins, serving pieces, etc.) needed for your order. Events requiring a server or bartender will be charged $30 per server per hour and $40 per bartender per hour; a minimum of 4 hours is required. Additional fees for chef attended events or weekends, including staffing, will apply outside normal business hours.

Serviceware – Linens

All catered buffet tables will receive linens as part of the standard service. Additional table linens can be added for an a charge of $5.00 each. Specialty linens and china may be rented for an additional cost and 7% handling fee, 5 business day advanced notice is required.

Consumer Safety

Your consumer safety is our priority; Prepared foods are not allowed to be moved to alternate locations nor are containers provided to take remaining foods due to our inability to monitor safe practices. Catering equipment is not available for loan. We appreciate your understanding and should you have any additional requests please contact our catering manager at x3497.

Third Party Vendors

All third party vendors must have prior approval from the Facility Management Division with a minimum advance notice of two weeks. Generally, all third party vendors are required to issue liability insurance riders to the building owners. Additionally, there are times when special city permits will be required. Any FLIK catering support required for set up or tear down will incur a minimum $50 fee. Logistic coordination with any third party vendors will incur a minimum $120 fee.

Audio Visual / Furniture Set-Up

Please coordinate all audio visual and furniture set-up needs by contacting Customer Service at x3497. This includes any audio or visual displays, flip charts, markers & erasers, additional seating arrangements, furniture removal and replacement.

FLIK Catering
1812 N. Moore Street
Arlington, VA 22209
703.472.6858